Effective Date: 30th April 2025

Company: Octovis Sdn. Bhd. (Registration No. 202401039010 (1584857-D))

Octovis Sdn. Bhd. (“Octovis”, “we”, “us”, or “our”) is committed to safeguarding your personal data. This Privacy Policy outlines how we collect, use, disclose, store, and protect your information in compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. By using our services, you consent to the practices described in this policy.

1. Personal Data We Collect

  • Full name, NRIC/passport number, date of birth, nationality, and gender.
  • Residential and mailing address, email, and contact numbers.
  • Employment details, business registration documents (if applicable), and billing information.
  • Property-related documents uploaded by you to the platform.
  • Device information, usage statistics, and IP address.

2. How We Collect Your Data

  • When you register an account on our platform.
  • When you submit tenancy or billing details via our software.
  • When you interact with our customer service team.
  • Automatically via cookies and usage tracking tools.

3. Purpose of Data Collection

  • To verify your identity and manage your account.
  • To provide and enhance services, such as automated billing, notifications, and support.
  • To comply with regulatory requirements and legal obligations.
  • To communicate with you about account updates, billing, or promotional offers.
  • To monitor and improve system performance and security.

4. Disclosure of Your Personal Data

  • We may disclose your data to:
  • – Our service providers involved in operating or supporting the platform.
  • – Banks and payment gateway providers.
  • – Legal, tax, or regulatory authorities where required by law.
  • – Our IT security partners or cloud hosting providers (local and international).
  • – Any party with your consent.

5. Data Retention and Protection

  • We retain your personal data as long as necessary to fulfil the purposes outlined in this policy.
  • Your data is stored securely using cloud-based infrastructure with appropriate encryption and access control.
  • We implement technical and organisational measures to prevent data breaches, unauthorised access, or loss.

6. Your Rights

  • You have the right to access and request corrections to your personal data held by us.
  • You may withdraw your consent at any time, subject to legal or contractual restrictions.
  • You may request data deletion where applicable, which may affect your continued use of our services.

7. Third-Party Websites and Services

  • Our platform may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.
  • Please read the privacy policies of any third-party services you interact with through our platform.

8. International Transfers

  • Your personal data may be transferred to and stored in jurisdictions outside of Malaysia. We will ensure such transfers comply with applicable data protection laws and safeguard your data appropriately.

9. Updates to This Policy

  • We may update this Privacy Policy from time to time. Changes will be posted on our website.
  • Continued use of the platform constitutes your acceptance of the revised policy.

10. Contact Information

  • If you have any questions or requests regarding this Privacy Policy, please contact us at:
  • Octovis Sdn. Bhd.
  • 16, Jalan Ekoperniagaan 2/4, TAMAN EKOPERNIAGAAN, 81100 Johor Bahru, Johor Darul Ta’zim
  • Email: support@octovis.com
  • Phone: +6010-7178177